FAQs & Candle Care
Our dispatch timescales currently 7 working days
FAQ's
Last Order/Postage Dates for Christmas 2023
Please be aware the below dates are NOT a guarantee for Christmas delivery given Brexit/Customs and the additional Holiday post impacting delivery speed, and these dates are based on estimates given by our delivery partners.
Please order early to avoid disappointment <3
Please also be aware is you do not select and pay for tracked/express shipping at checkout and your package is delayed, we CANNOT help you locate this as it will have been sent by standard untracked post as per your request.
UK-
UK Standard Delivery (Royal Mail 2nd Class)
Last Order Date: 11th of December
Last Postage Date: 18th of December
UK Express Delivery
Last Order Date: 14th of December
Last Postage Date: 20th of December
Europe-
Europe Standard Delivery
Last Order Date: 4th of December
Last Postage Date: 11th of December
Europe Express Delivery
Last Order Date: 8th of December
Last Postage Date: 15th of December
US-
US Standard Delivery
Last Order Date: 1st December
Last Postage Date: 8th of December
US Express Delivery
Last Order Date: 8th of December
Last Postage Date: 15th of December
ROW-
ROW Standard Delivery
Last Order Date: 24th of November
Last Postage Date: 1st of December
ROW Express Delivery
Last Order Date: 4th of December
Last Postage Date: 11th of December
Please order early to avoid disappointment <3
Please also be aware is you do not select and pay for tracked/express shipping at checkout and your package is delayed, we CANNOT help you locate this as it will have been sent by standard untracked post as per your request.
UK-
UK Standard Delivery (Royal Mail 2nd Class)
Last Order Date: 11th of December
Last Postage Date: 18th of December
UK Express Delivery
Last Order Date: 14th of December
Last Postage Date: 20th of December
Europe-
Europe Standard Delivery
Last Order Date: 4th of December
Last Postage Date: 11th of December
Europe Express Delivery
Last Order Date: 8th of December
Last Postage Date: 15th of December
US-
US Standard Delivery
Last Order Date: 1st December
Last Postage Date: 8th of December
US Express Delivery
Last Order Date: 8th of December
Last Postage Date: 15th of December
ROW-
ROW Standard Delivery
Last Order Date: 24th of November
Last Postage Date: 1st of December
ROW Express Delivery
Last Order Date: 4th of December
Last Postage Date: 11th of December
How long will my order take to dispatch and be delivered?
Dispatch times vary slightly per product, however all items leave leave us in 5-7 working days, unless you have pre-ordered a limited edition item in which case these will take longer and be detailed in the item's description.
Dispatch times are the length of time it takes to make, prepare and package your order before we post it, and is in addition to the delivery timescales. Please take this into consideration when placing your order to ensure it arrives on time.
Estimated Standard delivery timescales
UK- 3-5 Working Days
Europe- 10-14 Working Days
US: 14-21 Working Days
Australia and ROW- 21-28 Working Days
Dispatch times are the length of time it takes to make, prepare and package your order before we post it, and is in addition to the delivery timescales. Please take this into consideration when placing your order to ensure it arrives on time.
Estimated Standard delivery timescales
UK- 3-5 Working Days
Europe- 10-14 Working Days
US: 14-21 Working Days
Australia and ROW- 21-28 Working Days
What Shipping Methods Are Available?
We currently offer Standard and Express Shipping for both domestic and international customers. If you need an item for a specific date which is ahead of our current dispatch times, pleas contact us in advance of placing your order and we'll do our best to help!
DO YOU ACCEPT CUSTOM or wholesale ORDERS?
Unfortunately our current work load prevents us from accepting individual custom work, sorry!
We do however offer wholesale and partnerships, get in touch and tell us about your business! If it’s a great fit we would love to work with you. Our wholesale prices are based on how many candles are ordered and we can discuss this with you, providing a full quote including shipping.
We do however offer wholesale and partnerships, get in touch and tell us about your business! If it’s a great fit we would love to work with you. Our wholesale prices are based on how many candles are ordered and we can discuss this with you, providing a full quote including shipping.
I live near your retail shop, can I collect?
Absolutely! You can either choose click and collect at checkout and we will email you as soon as your order is ready, or you can simply pop in and see us!
We do, however, recommend if you are wanting any of our small candle sets, to order these online in advance for collection as we tend to keep our large tins in stock in the shop, rather than our smaller ones.
We do, however, recommend if you are wanting any of our small candle sets, to order these online in advance for collection as we tend to keep our large tins in stock in the shop, rather than our smaller ones.
ARE YOUR PRODUCTS VEGAN-FRIENDLY?
Yes and proudly so! Every product we make is vegan-friendly and cruelty-free, and we only work with suppliers who can guarantee the same of their raw ingredients.
Candle Care
TLC for your Wood Wick Candles
Just like anything in nature, wood wicks can be tempermental and each one unique. All of our wood wicks are made with a natural wood and can vary in the wood thickness and grain. This will cause every Reading Room Candle to burn a little bit differently.
We always recommend to ensure that your first burn is always to a full melt pool (wax melted to the edge of the tin).
Container candles have a ‘memory’ and if you d on’t allow your candle to burn to the jar’s edge on the first burn, every subsequent burn will see the melted wax pool ‘tunnel’ down the wick rather than burn evenly out to the tin's edge. Your wick will eventually drown in wax and will not stay lit.
We always recommend to ensure that your first burn is always to a full melt pool (wax melted to the edge of the tin).
Container candles have a ‘memory’ and if you d on’t allow your candle to burn to the jar’s edge on the first burn, every subsequent burn will see the melted wax pool ‘tunnel’ down the wick rather than burn evenly out to the tin's edge. Your wick will eventually drown in wax and will not stay lit.
Why won't my wood wick candle light?
If your candle extinguishes the first time you light it, simply try relighting it until it catches (Sometimes it may take multiple lights).
Other tips:
Always trim your wick! Wood wicks need to be short. Trim all of the burnt pieces off. Old nail clippers work the best for this!
For relighting, tip the candle, and relight on an angle. This will allow the flame to slowly reach across the wick.
It is easier to use a click-lighter and burn the wick allowing a little pool of wax to melt at the base of the wick, extinguish flame and allow to cool off for a minute or so. Use a paper towel or napkin & absorb excess wax on and around the wick. Discard tissue. Wait another minute and then relight candle
Other tips:
Always trim your wick! Wood wicks need to be short. Trim all of the burnt pieces off. Old nail clippers work the best for this!
For relighting, tip the candle, and relight on an angle. This will allow the flame to slowly reach across the wick.
It is easier to use a click-lighter and burn the wick allowing a little pool of wax to melt at the base of the wick, extinguish flame and allow to cool off for a minute or so. Use a paper towel or napkin & absorb excess wax on and around the wick. Discard tissue. Wait another minute and then relight candle
Why is my candle funnelling and how can I fix it?
Do not try chipping away extra wax to fix the tunneling. If you allow your candle to burn for longer periods of time, this problem should fix itself.
Does the melted wax pool extend right to the tin edge or is there a build up of hard wax around the edge of your tin?
When burning your candle, does the melted wax seem to tunnel down the wick rather than melt evenly out to tin's edge?
The main reason a wick won’t stay lit or begins to funnel is because the candle was not burnt correctly on the first burn.
Please see my other FAQ's for some super candle care tips to avoid this happening!
Does the melted wax pool extend right to the tin edge or is there a build up of hard wax around the edge of your tin?
When burning your candle, does the melted wax seem to tunnel down the wick rather than melt evenly out to tin's edge?
The main reason a wick won’t stay lit or begins to funnel is because the candle was not burnt correctly on the first burn.
Please see my other FAQ's for some super candle care tips to avoid this happening!
Candle Safety
• Always keep burning candles within sight.
• Never use a candle as a night light.
• Extinguish all candles before going to bed.
• Keep burning candles away from all flammable objects (furniture, drapes, paper, etc).
• Keep burning candles out of the reach of children and pets.
• Trim candlewicks to 1/4" before each use.
• Burn candles no longer than 1-2 hours at a time.
• Don’t burn a candle all the way down.
• Extinguish the flame if it gets too close to the container.
• For a margin of safety, discontinue burning a candle when ½ inch of wax remains.
• Extinguish a candle if the flame becomes too big, smoky or flickery.
• Keep burning candles away from drafty areas, like fans and vents.
• Always use a candle-holder specifically meant for candle use.
• Place the candle-holder on a stable, heat-resistant surface.
• Keep the wax pool free of debris at all times.
• Always burn candles in a well-ventilated room.
• Never touch or move a burning candle when the wax is liquid.
• Never use a sharp object to remove wax drippings from a glass holder.
• Place burning candles at least three inches apart from each other.
• Use a snuffer to extinguish candles.
• Never extinguish candles with water.
• Be very careful if using candles during a power outage.
• Never use a candle as a night light.
• Extinguish all candles before going to bed.
• Keep burning candles away from all flammable objects (furniture, drapes, paper, etc).
• Keep burning candles out of the reach of children and pets.
• Trim candlewicks to 1/4" before each use.
• Burn candles no longer than 1-2 hours at a time.
• Don’t burn a candle all the way down.
• Extinguish the flame if it gets too close to the container.
• For a margin of safety, discontinue burning a candle when ½ inch of wax remains.
• Extinguish a candle if the flame becomes too big, smoky or flickery.
• Keep burning candles away from drafty areas, like fans and vents.
• Always use a candle-holder specifically meant for candle use.
• Place the candle-holder on a stable, heat-resistant surface.
• Keep the wax pool free of debris at all times.
• Always burn candles in a well-ventilated room.
• Never touch or move a burning candle when the wax is liquid.
• Never use a sharp object to remove wax drippings from a glass holder.
• Place burning candles at least three inches apart from each other.
• Use a snuffer to extinguish candles.
• Never extinguish candles with water.
• Be very careful if using candles during a power outage.