FAQ's, Delivery & Refunds
CURRENT DISPATCH TIMESCALES
Any new orders placed from 16th of February will dispatch within 3-5 working days
FAQ's
How long will my order take to dispatch and be delivered?
Dispatch times vary slightly per product, however all items leave leave us in 5-7 working days, unless you have pre-ordered a limited edition item in which case these will take longer and be detailed in the item's description.
Dispatch times are the length of time it takes to make, prepare and package your order before we post it, and is in addition to the delivery timescales. Please take this into consideration when placing your order to ensure it arrives on time.
Estimated Standard delivery timescales
UK- 3-5 Working Days
Europe- 10-14 Working Days
US: 14-21 Working Days
Australia and ROW- 21-28 Working Days
Dispatch times are the length of time it takes to make, prepare and package your order before we post it, and is in addition to the delivery timescales. Please take this into consideration when placing your order to ensure it arrives on time.
Estimated Standard delivery timescales
UK- 3-5 Working Days
Europe- 10-14 Working Days
US: 14-21 Working Days
Australia and ROW- 21-28 Working Days
What Shipping Methods Are Available?
We currently offer Standard and Express Shipping for both domestic and international customers. If you need an item for a specific date which is ahead of our current dispatch times, pleas contact us in advance of placing your order and we'll do our best to help!
DO YOU ACCEPT CUSTOM or wholesale ORDERS?
Unfortunately our current work load prevents us from accepting individual custom work, sorry!
We do however offer wholesale and partnerships, get in touch and tell us about your business! If it’s a great fit we would love to work with you. Our wholesale prices are based on how many candles are ordered and we can discuss this with you, providing a full quote including shipping.
We do however offer wholesale and partnerships, get in touch and tell us about your business! If it’s a great fit we would love to work with you. Our wholesale prices are based on how many candles are ordered and we can discuss this with you, providing a full quote including shipping.
I live near your retail shop, can I collect?
Absolutely! You can either choose click and collect at checkout and we will email you as soon as your order is ready, or you can simply pop in and see us!
We do, however, recommend if you are wanting any of our small candle sets, to order these online in advance for collection as we tend to keep our large tins in stock in the shop, rather than our smaller ones.
We do, however, recommend if you are wanting any of our small candle sets, to order these online in advance for collection as we tend to keep our large tins in stock in the shop, rather than our smaller ones.
ARE YOUR PRODUCTS VEGAN-FRIENDLY?
Yes and proudly so! Every product we make is vegan-friendly and cruelty-free, and we only work with suppliers who can guarantee the same of their raw ingredients.
Refunds
Refund and Exchange Policy
At The Candle Rooms, we want you to be completely satisfied with your purchase. If you’re not entirely happy, you have 30 days from the date of purchase to return your item for an exchange, store credit, or a refund to the original payment method.
Conditions for Returns: • Candles must be unused, in their original condition, and in the original packaging. • Items must be returned within 30 days of the delivery date. • Any promotional or free items included in your purchase must also be returned in their original condition.
How to Process a Return or Exchange:
1. Contact our customer service team at hello@thecandlerooms.com with your order number and reason for the return or exchange. 2. Once your return is approved, you will receive further instructions on how to send your item back.
Refunds:
• Refunds will be processed to the original payment method once we have received and inspected the returned item. • Please allow up to 10 working days for the refund to reflect in your account.
Exchanges and Store Credit:
• If you wish to exchange your item or receive store credit, we will issue this once the returned item has been received and inspected. • Store credit will be emailed to you in the form of a code that can be used on your next purchase.
Return Shipping:
• Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
For any questions or concerns about our refund and exchange policy, please contact us at hello@thecandlerooms.com
Conditions for Returns: • Candles must be unused, in their original condition, and in the original packaging. • Items must be returned within 30 days of the delivery date. • Any promotional or free items included in your purchase must also be returned in their original condition.
How to Process a Return or Exchange:
1. Contact our customer service team at hello@thecandlerooms.com with your order number and reason for the return or exchange. 2. Once your return is approved, you will receive further instructions on how to send your item back.
Refunds:
• Refunds will be processed to the original payment method once we have received and inspected the returned item. • Please allow up to 10 working days for the refund to reflect in your account.
Exchanges and Store Credit:
• If you wish to exchange your item or receive store credit, we will issue this once the returned item has been received and inspected. • Store credit will be emailed to you in the form of a code that can be used on your next purchase.
Return Shipping:
• Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
For any questions or concerns about our refund and exchange policy, please contact us at hello@thecandlerooms.com