Cathy and Heathcliff- Yorkshire Heather, Fern & Moorland

Returns Policy

I gladly accept returns and exchanges.

Contact me within 14 days of delivery. Dispatch items back within 30 days of delivery.
I don't accept cancellationsBut please contact me if you have any problems with your order.

The following items can't be returned or exchangedbecause of the nature of these items, unless they arrive damaged or defective.

I can't accept returns for:

- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Cosmetics or Self-Care items (for health/hygiene reasons)

Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping

Processing time:
The time I need to prepare an order for dispatch varies.
For details, see individual items.

Estimated delivery times:

United Kingdom: 3-5 business days
North America: 10-14 business days
Europe: 6-8 business days
Australia, New Zealand and Oceania: 2-4 weeks

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.